30 DAY MANUFACTURER’S ELECTRONICS PERFORMANCE SATISFACTION GUARANTEE

Bird-X, Inc. guarantees the effectiveness of Bird-X electronic pest repelling products. If your electronic device fails to address your pest problem as expected, please contact us within 30 days of purchase to arrange a return for refund, credit or an alternative solution. Follow the Return Policy below.

Bird-X, Inc.’s guarantee covers only those defects which arise as a result of normal use of the product, and do not apply to any product: (i) which has not been installed or maintained in accordance with any installation, operating or handling instructions provided by Bird-X, Inc., (ii) which has been altered or damaged by accident; (iii) which has been subjected to unusual physical stress, misuse, abuse, or negligence or (iv) which has been used other than in accordance with the product handling instructions. NOTE: This Performance Guarantee applies only to electronic items purchased directly from Bird-X, Inc. If you purchased your Bird-X product through a distributor or retailer, other conditions apply. Please contact your vendor directly regarding their return policy. NO RETURNS ACCEPTED WITHOUT PRIOR AUTHORIZATION.


30 DAY MANUFACTURER’S QUALITY GUARANTEE – ALL PRODUCTS

Bird-X, Inc. guarantees that its products are manufactured to specifications and free from defect at the time of purchase. Returns are accepted at Bird-X’s discretion according to our Manufacturer’s Warranty and Limited Performance Guarantee.

Proof of purchase is required. Warranty covers cost of replacement product only.  Installation of material is not covered under warranty.

Bird-X, Inc.’s guarantee covers only those defects which arise as a result of normal use of the product, and do not apply to any product: (i) which has not been installed or maintained in accordance with any installation, operating or handling instructions provided by Bird-X, Inc., (ii) which has been altered or damaged by accident; (iii) which has been subjected to unusual physical stress, misuse, abuse, or negligence or (iv) which has been used other than in accordance with the product handling instructions.


6 MONTH MANUFACTURER’S WARRANTY AGAINST MATERIAL DEFECTS – ELECTRONIC PRODUCTS

All electronics products are covered under our manufacturer’s warranty against defects in materials and workmanship for a period of six months from the shipping date. Bird-X will either replace or repair the defective unit. An extended warranty is also available. Proof of purchase is required. Warranty covers cost of replacement product only. Installation of material is not covered under warranty.

RETURN POLICY: Returns are accepted at Bird-X’s discretion according to our Manufacturer’s Performance Guarantee, our 6 Month Warranty, AND the following conditions: 1) in all cases and for all returns for any reason, please contact Customer Service to obtain an RGA (Returned Goods Authorization). Otherwise, your return may be delayed or rejected. 2) Product must be returned in clean, saleable condition at purchaser’s expense. 3) Returning goods are shipped at purchaser’s risk. For your protection, please insure your package and use a trackable shipping service. 4) Invoice Packing List or Receipt MUST be included in package. 5) Pack unit securely and clearly write RGA# with shipping address. 6) RGA# should be included on both the package and enclosed paperwork.


5 YEAR MANUFACTURER’S WARRANTY AGAINST MATERIAL DEFECTS – PLASTIC SPIKES

Bird-X, Inc. polycarbonate (plastic) spikes are manufactured to the highest quality standards of durable materials and are guaranteed to be free from defect for 5 years under normal use.

Proof of purchase is required. Warranty covers cost of replacement SPIKES product only.  Installation of material is not covered under warranty.

Bird-X, Inc.’s warranty covers only those defects which arise as a result of normal use of the product, and do not apply to any product: (i) which has not been installed or maintained in accordance with any installation, operating or handling instructions provided by Bird-X, Inc., (ii) which has been altered or damaged by accident; (iii) which has been subjected to unusual physical stress, misuse, abuse, or negligence or (iv) which has been used other than in accordance with the product handling instructions.


10 YEAR MANUFACTURER’S WARRANTY AGAINST MATERIAL DEFECTS – STAINLESS STEEL SPIKES

Bird-X, Inc. stainless spikes are manufactured to the highest quality standards of durable materials and are guaranteed to be free from defect for 10 years under normal use.

Proof of purchase is required. Warranty covers cost of replacement SPIKES product only.  Installation of material is not covered under warranty.

Bird-X, Inc.’s warranty covers only those defects which arise as a result of normal use of the product, and do not apply to any product: (i) which has not been installed or maintained in accordance with any installation, operating or handling instructions provided by Bird-X, Inc., (ii) which has been altered or damaged by accident; (iii) which has been subjected to unusual physical stress, misuse, abuse, or negligence or (iv) which has been used other than in accordance with the product handling instructions.


10 YEAR MANUFACTURER’S WARRANTY – PE-PLUS PREMIUM GRADE BIRD NET

Bird-X, Inc. PE-Plus Premium Grade Bird Net is manufactured to the highest quality standards of durable materials and is guaranteed to be free from defect for 10 years under normal use.

Proof of purchase is required. Warranty covers cost of replacement PE-Plus Premium Grade BirdNet product only.  Installation of material is not covered under warranty.

Bird-X, Inc.’s warranty covers only those defects which arise as a result of normal use of the product, and do not apply to any product: (i) which has not been installed or maintained in accordance with any installation, operating or handling instructions provided by Bird-X, Inc., (ii) which has been altered or damaged by accident; (iii) which has been subjected to unusual physical stress, misuse, abuse, or negligence or (iv) which has been used other than in accordance with the product handling instructions.


Your satisfaction is important to us.  Since 1964, Bird-X, Inc. has helped countless corporate & institutional customers and homeowners solve their pest bird & animal problems – safely and humanely. We are proud of our products and reputation. Please contact Customer Service to answer any questions, for help in resolving any issues or problems, and prior to returning any item for any reason.