Bird-X Highlights Most Commonly Received Customer Questions

If there’s one thing we know, it’s birds! Our Customer Service team understands that some of our products can seem extremely technical and tricky to use. Fear not—we’re here to help you understand how your new Bird-X products work, and clear up any questions about pest birds and animals. Check out some of the most common questions we encounter—you may just find the answer you’re looking for!

What does the low-to-high dial refer to on the back of the Yard Gard?

The low-to-high dial on the back of the Yard Gard refers to the frequency of the ultrasonic sounds that are emitted from the front of the device. By turning the dial towards the low setting, the strength of the frequency increases. When the dial is set near the high setting, the frequency is weaker. An easy way to remember this is by relating Low to Loud.

Will Bird Spikes harm birds?

No, Bird Spikes will not harm birds. It is a humane physical barrier that creates an uneven and unwelcoming landing zone for incoming birds trying to perch on gutters, roof peaks, tops of fences, and a variety of other structures. Birds realize their comfortable and inviting perching spot is no longer as accessible and do not attempt to land there anymore.

What kind of birds are the extra-tall stainless steel spikes for? Are they more effective than the regular spikes? 

When properly installed, all Bird-X spikes are effective. The extra-tall spikes are for larger birds, such as vultures, turkeys, egrets, seagulls, and herons. The standard spikes work well with average-sized pest birds like pigeons, and crows. Installing spikes along edges and peaks of buildings, which is a prime perching location for average-sized pest birds, will ensure an effective disruption to the birds’ perching habits.

What is the difference between sonic and ultrasonic frequencies?

Sonic simply refers to audible noises within the range of sound that the human ear can hear. For example, a device like the BirdXPeller Pro emits sonic deterrents in the form of naturally recorded bird distress calls and predator cries. The recommended volume setting on sonic devices with bird distress calls is to be as close to the volume of actual bird call sounds nearby—the key is that the sonic sounds blend into nature.

Ultrasonic frequency is higher than the sound range that is audible to humans, and therefore is silent to people. Some of our devices are equipped with both sonic and ultrasonic capabilities (such as the Transonic PRO and BroadBand PRO) which means these are also audible to humans.

Will sonic frequencies, like bird distress calls, also affect my cat or dog?

No, pets will not be affected by bird calls emitted by Bird-X devices. Household pets will react the same way they would if they heard a bird call while out on a walk; they may notice it, but ultimately think nothing of it. The recorded distress calls are species-specific. The BirdXPeller PRO, for example, sells incredibly well because of its ability to be programmed to deter only specific pest birds, such as pigeons, crows, grackles, and seagulls.

What about Nature’s Defense granules, will they poison my outdoor chickens?

Chickens and other outdoor pets will not be harmed or become ill if Nature’s Defense pest aversion granules are ingested. Nature’s Defense is an all-natural, non-toxic product with 100% certified organic ingredients. It gives off a scent that is irritating to common backyard pest animals to deter them from places the granules are spread, such as gardens or around garbage cans. The granules consist of ingredients like garlic, cinnamon, clove, rosemary, peppermint, and other natural scents.